Terms & Conditions
CLIENT & EVENT DETAILS
It is the clients responsibility to ensure FOODstyling are provided all the correct details in regard to their event at the time of the quote request. The paperwork details are what we work off, if details are different or have been changed the client must make sure that their FOODstyling paperwork reflects this.
It is the clients responsibility to ensure FOODstyling are informed of any dietary requirements at the beginning of the quoting process as this may impact what we quote. We use nuts in our kitchen and can not promise cross contamination will not occur.
PAYMENT / MINIMUM SPENDS
A 50% deposit is required in order to book in your catering. Your quote is not confirmed until deposit has been received. Deposits are non-refundable. Balance of order is due five working days before date required. Payment methods accepted are Paypal, EFT, Mastercard, Visa and Cash. All on-line website orders require full payment at time of placing order, payment can be made through our website payment gateway. All Friday, Saturday and Sunday catering orders and catered events need to meet our minimum spend of $1000. Cake minimum spend is $180.
CREDIT CARD TRANSACTIONS & PRIVACY
Card details are held in the lead up to your reservation or function date, any deposit or cancellation fees will be processed immediately, if applicable. If card was processed on our website - we use Stripe Payments UK, Ltd who acts on behalf of FOODstyling. For full details of Stripe’s policy please visit https://stripe.com/gb/privacy
If your payment was processed manually face to face or over the phone our financial institution is Bendigo & Adelaide Bank and will be processed accordingly. We destroy all credit card details after our business transaction is complete. It is the clients responsibility to ensure that any reference they use to send us their details are also destroyed.
CANCELLATION, CHANGES TO QUOTATION & SECURITY DEPOSIT REFUNDS
Once deposit has been made your quote is final. There is no refund on deposit paid. Reductions in quantities quoted are not permitted, increases and any other changes can be made within five days of function date at managements discretion, quote will be re-submitted and balance payment due the same day. If other deposit / payment arrangements are agreed to by management in advance, once stock is ordered, changes can not be made and invoice needs to be honoured.
Please note FOODstyling will not be able to refund deposits due to cancellations outside of our control, inclusive of COVID positive results and lockdowns. If a deposit has been paid, FOODstyling will hold your deposit in the form of a credit which can be used at a later date on any of our services. Venue security deposits are refunded after the event.
On receiving your bank details, your refund will be processed within 24 hours (weekdays).
Cancellation charges will apply if your order is cancelled after confirmed and deposit is paid.
• 10% of balance owed after deposit is received, will be charged if cancelled after confirmed.
• 50% of balance owed after deposit is received, will be charged if cancelled 2-5 days before supply.
• 100% of balance owed after deposit is received, will be charged if cancelled within 2 business days of required date.
ON-GOING CATERING SUPPLY
Where FOODstyling is providing on-going catering the following cancellation fees will apply-
Prior to the catering commencing, but after catering offer has been accepted 50% of the total catering fee for the entire period of supply is payable to FOODstyling. If cancellation arises after catering offer has commenced 100% of the quoted catering fee for the entire duration of supply is payable to FOODstyling.
UNFORSEEN CHANGES TO SUPPLY
FOODstyling will ensure where possible that what we have quoted to supply can be provided at your event however due to seasonal supply of produce it could change to an equivalent product or of value. We will try and contact you if time permits in order to make any last minute changes if they arise due to supply and quality of seasonal product.
DELIVERY & PLATTER CHARGE
Within 5km of our business delivery is free. A $10 flat rate delivery charge is applicable to any delivery within 5-10 km of our business. Deliveries outside of 10 km will be charged accordingly. Platters to be returned within 2 working days of event date. $5 per platter applies thereafter and will be charged to the credit card used to book in the catering or invoiced to the client as outlined on the paperwork.
DELIVERY & COLLECTION TIMES
Standard delivery times are 7:00am to 2:00pm Monday to Friday.
Weekend delivery and collection is available upon request and subject to availability.
Additional charges including staffing will apply for weekends and outside operating hours.
EQUIPMENT, LOSS, BREAKAGE
Any lost or broken equipment will be charged at replacement cost. By reading these terms of Catering you agree to the above terms and conditions and accept responsibility to abide by these terms. All equipment supplied by FOODstyling must be returned within 2 business days of event date, replacement fees apply thereafter.
Please fill in the below and submit it to FOODstyling. On submitting your acceptance we will pencil your job in the diary, on receiving your deposit payment your quote will then be confirmed and we will be in touch.
IMPORTANT: Please make sure all the details on the paperwork are correct as this is what we work off.
On receiving your invoice payment, you are accepting our terms and conditons.