TRADING TERMS

CLIENT & EVENT DETAILS -
It is the clients responsibility to ensure FOODstyling are provided all the correct details in regard to their event at the time of the quote request. The paperwork details are what we work off, if details are different or have been changed the client must make sure that their FOODstyling paperwork reflects this. 

 

DIETARY REQUIREMENTS -
It is the clients responsibility to ensure FOODstyling are informed of any dietary requirements.
We use nuts in our kitchen and can not promise cross contamination will not occur.

 

PAYMENT -

A 50% deposit is required in order to book in catering. Balance of order is due five working days before
function date. Payment methods accepted are EFT, Mastercard, Visa and Cash.  All on-line orders require full payment at time of placing order.

 

CANCELLATION & CHANGES OF QUOTATION
Once deposit has been made your quote is final. There is no refund on deposit paid. Reductions in quantities quoted are not permitted, increases can be made within five days of function date, quote will be re-submitted and balance payment due the same day. Cancellation charges will apply if your catering, cake or function is cancelled after written confirmation and/or deposit is received.
10% of balance owed after deposit payment is received, will be charged if cancelled after confirmed.

50% of balance owed after deposit payment is received, will be charged if cancelled 2-5 days before supply. 100% of balance owed after deposit payment is received, will be charged if cancelled within 2 days of required date. Refunds are not offered for cancellations made out side of our control. We can however postpone the booking to a later date.

ON-GOING CATERING SUPPLY -
Where FOODstyling is providing on-going catering the following cancellation fees will apply-

Prior to the catering commencing, but after catering offer has been accepted 50% of the total catering fee for the entire period of supply is payable to FOODstyling. If cancellation arises after catering offer has commenced 100% of the quoted catering fee for the entire duration of supply is payable to FOODstyling.

UNFORSEEN CHANGES TO SUPPLY - FOODstyling will ensure where possible that what we have quoted to supply can be provided at your event however due to seasonal supply of produce it could change to an equivalent product or of value. We will try and contact you if time permits in order to make any last minute changes if they arise due to supply and quality of seasonal product. 

 

DELIVERY & PLATTER CHARGE - Within 1km of our business delivery is free. A $10 flat rate delivery charge is applicable to any delivery within 6 km of our business. Deliveries outside of 6 km will be charged accordingly. Platters to be returned within 2 working days of event date. $5 per platter applies thereafter and will be charged to the credit card used to book in the catering or invoiced to the 

client as outlined on the paperwork.

 

DELIVERY & COLLECTION TIMES

Standard delivery times are 7:00am to 2:00pm Monday to Friday.

Weekend delivery and collection is available upon request and subject to availability.

Additional charges including staffing will apply for weekends and outside operating hours.

EQUIPMENT, LOSS, BREAKAGE

Any lost or broken equipment will be charged at replacement cost. By signing the Catering Confirmation order you agree to the above terms and conditions and accept responsibility to abide by these terms. All equipment supplied by FOODstyling must be returned within 2 business days of event date. $5 fee per item minimum applies thereafter.

 

ACCEPTANCE FORM - Please fill in the below. On submitting your acceptance we will pencil your job in the diary, on receiving your deposit payment your quote will then be confirmed and we will be in touch. IMPORTANT: Please make sure all the details on the paperwork are correct as this is what we work off.

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